Need help with an Add-on you have purchased?
Technical support for Just Trains products
If you’re paying by credit card you can fax your order to us on 01480 377481. Please be sure to include all your details (see the Post section below for what we need) and include a clearly marked e-mail address or daytime telephone number in case any part of the fax is illegible. If sending a fax from overseas then please dial +44 1480 377481.
Orders by post
Please state clearly which items you wish to order and enclose your credit card number, expiry date, security number (that’s the last three digits in the signature box on the back) and/or the issue number or ‘valid from’ date if using Switch. Or you can enclose a cheque (£ Sterling only) payable to Mastertronic Group Ltd. Don’t forget to include your home address and a daytime telephone number, just in case there is a query! Send your order to:
For queries about an order you have placed, contact our Customer Services team.
NOTE: Technical Support queries to this address will NOT be answered - see below for the Support contact.
Are you a journalist or website contributor who wants to know more about Just Trains or our products? For press samples and marketing enquiries contact Scott Phillips.
Download unlock codes
Reminders for unlock codes for Download add-ons are available 24 hours a day - They are listed on your Purchase Details page in your account.
General download queries
If you have any other queries relating to your download, see the Download Code Problems FAQs in our Support Section.
For Technical Support see the Support Section
If you think Just Trains might be interested in publishing your software contact our Publishing Director, Alex Ford.
Trade sales and enquiries
For United Kingdom and Overseas Trade Sales contact Luca Ponzetta.
NOTE: this e-mail address is for commercial enquiries only. If you have a question about an order you have placed with Just Flight, contact our Customer Support team.
If you’ve seen illegal copies or downloads of our products for sale, please leave a posting in the Piracy section of the Forum.
Postal address & telephone
+44 (0)1480 377477 (between 10am and 5pm UK time)
Please note that Technical Support is not available over the telephone. Please see our online Technical Support section.
Just Flight is part of the Mastertronic Group (Company Number 4747194 ) - registered in England & Wales.
Registered Office: 2 Stonehill, Stukeley Meadows, Huntingdon, Cambs. PE29 6ED
VAT No. 826123646