FAQs and updates
For answers to Frequently Asked Questions (FAQs), product updates or to request technical support for a specific Just Trains product, please select a product from the list below.
New Download system - On 21st December 2009 Just Flight and Just Trains upgraded the system whereby products are unlocked on users' PCs to a much more user-friendly system that doesn't require complicated keycodes. You simply enter, when prompted, your e-mail address and password from your Just Flight or Just Trains customer account and the product unlocks automatically. As with the earlier system you can re-install on the same PC as often as you like without the need to unlock. You can install on up to three different PCs or re-format the same PC three times, after which we may require an administration fee to provide further unlocks. Obviously, if you have any technical problems that require you to re-unlock we don't expect you to pay a fee - simply contact our Support team and we'll do our best to assist.
FAQs for Downloads purchased BEFORE 21st December 2009
FAQs for Downloads purchased AFTER 21st December 2009
Find support for your product
Product:
Please select your product from the drop-down menu and check through the available FAQs and Updates - many common queries are answered in an FAQ.
If the information available does not answer your query, you can get in touch with our Support team via the form below the information and updates
Contact us by post
If you’d prefer to contact us via post, please write to:
Just Trains Technical Support
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED
Please do not return any product to this address without first contacting us through the Support page for the relevant product.
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