JUST TRAINS' FAIR DEAL POLICY

The following forms the terms and conditions between you and Just Trains for the use of this website and for the purchase of goods for your own private use. It is in addition to your statutory rights. If you have any comments or are unsure about any aspect of these conditions then please Contact Us

Information about our products

We will provide honest, clear and legal information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at the Advertising Standards Authority website) and we will comply with any rulings given by the ASA on any complaints raised with them.

We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.

When making available any Just Rewards, other vouchers, discounts or special offers, we will clearly say if any restrictions apply.

Each product will be accompanied by details of any specific technical requirements required in order to operate it correctly. Please make sure that you have checked these requirements before purchase.

Prices

The prices of all goods on our website are quoted inclusive of VAT, packaging and delivery to UK addresses. Overseas delivery is extra and will be quoted as extra in your shopping basket. This will be made clear at the time you place your order.

Ordering and Delivery

We accept payment in UK pounds sterling, US Dollars and Euros. The methods of payment we accept are:

Cheques drawn on UK bank accounts (made payable to Mastertronic Group Ltd)
Postal orders
Debit cards displaying the Maestro, Solo or Visa Delta logos
Credit cards displaying the Visa, Mastercard or JCB logos

We will never cash your cheque or charge your credit card until the goods you have ordered are available to be despatched to you.
We will promptly confirm by e-mail any order you place with us through this website. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed as entered into between you and Just Trains for the supply of any order until such confirmation is received by you.

We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about, at the latest within 30 days of our agreement to do so.

Delivery is generally by Royal Mail First Class post in the UK and by Airmail service to other destinations. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.

In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.

Delivery times

We aim to despatch all orders by the next working day after receipt − at the latest!

For Royal Mail First Class post delivery we're told to allow up to 28 days for delivery, but it's clear that if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived (in the UK) after a week, let us know and we'll check that it was despatched to the correct address. After 14 days we'll give up waiting and send a replacement. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.

Overseas customers should allow up to 28 days for delivery.

Remember − you can check on the status of your order in your Just Rewards account.

Returns and Refunds

We provide a satisfaction guarantee on all our own published products (no matter where they are purchased), whether faulty or otherwise. If you are unhappy in any way with a product you have purchased directly from us (or a product published by Just Trains and purchased elsewhere) then please write to or e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost), together with your receipt (if purchased from somewhere other than our site) for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased second-hand.

When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.

When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.

Just Rewards

Just Rewards are issued to our customers exclusively on purchases made online from this website or from Just Trains and are issued at the sole discretion of Just Flight and Just Trains. While we will always endeavour to provide details of changes to the scheme or to the value of the rewards, they may be altered or amended at any time without notice. Just Rewards have no monetary value and may only be used as discounts against products purchased online from our websites.

Support

We provide free technical support on our own published products only. Details can be found in the Support section of this website.

Please note that we will not provide support on second-hand products. If you require support on such used items then you should contact the original seller.

Privacy, SECURITY AND YOUR ACCOUNT

Just Trains is committed to safeguarding the privacy of its customers and users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998) and according to this Fair Deal Policy.

The Just Trainst website, which is operated by Just Flight, is a public website that anyone can access. However, if you wish to purchase a product we will ask you to create an account. This is a one-time process and the personal information we ask you to provide is held on a secure system. Your data is never shared with any other company and, in accordance with the Data Protection Act, you may request at any time – and for a small fee – a copy of all the information we hold about you.

During the creation of the account we will ask you for a minimum of information, depending on what you wish to receive from us. If you would like to receive postal or e-mail information about our products, we only require your name, postal address or e-mail address. If you make a purchase by credit card, we also need a valid credit card number, start and end date of the card, and the cardholder’s address (the address to which credit card statements are sent). If you want a product to be delivered to an address different to the credit card account address, we will require this information as well.

We then store this information so that you do not need to enter these details when returning to our site, and this information can be changed at any time by logging into your account and modifying the details on record. For this reason, your account will be password protected and you will be asked when creating the account to specify a user login name and password for this purpose. If you ever forget your login name or password, we will on request send the account details to the current e-mail address in your account. Please do not ask customer services to tell you your login name or password as they are unable to supply such information over the telephone.

It is against the law to send unsolicited promotional email. By default, when you create an account the permissions we require to send you such materials will be disabled. If you want to receive information from us by post or email, you must explicitly tick the appropriate boxes on your account details page to give us the authority to do so.

Our website uses Internet technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’, which is a small piece of information sent by a Web server to a Web browser, which enables the server to collect information back from the browser. We use cookies to keep track of your purchases; those are created by our website contain no identifiable information, either financial or personal. If you disable cookies, you will not be able to purchase products from our website. Our cookies are never used to gather information about you or your computer.

Please note that this website may contain links to sites operated by other people or companies. If you follow a link to an external website, our security and privacy policies will no longer apply.

Shopping CarT Security

Access to the Just Trains website is open to everyone. However, when you wish to make a purchase or receive promotional or other materials, your browser will be redirected to a secure HTTPS connection. All communications from that moment on are encrypted using 128-bit SSL (Secure Sockets Layer) protocols, which are validated by our Verisign security certification and encryption keys.

We store your credit card details as part of your account. This is done for your convenience and safety as you need only enter this information once, reducing the risk of interception by viruses, malware or key-logging software. The credit card information is stored in encrypted form on our servers so they cannot be read by anyone else, not even our staff.

If you have any questions regarding our privacy or security policies, we will be glad to answer your questions. Please write to us at the following address:

Data Protection Officer
Just Trains
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED

Children

While our site is generally suitable for viewing by children and we welcome flight simulation enthusiasts both young and old equally, anyone under the age of 18 is not permitted to make any purchases from this site.

We will not accept registrations to our mailing list from anyone we know to be 12 years of age or less.

If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.

Consumer Law

We meet all obligations under the consumer protection laws currently in force in the United Kingdom, including the Sale of Goods Act 1979.

Complaints and Solving Disputes

We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You can write directly to Just Flight's Managing Director, Andy Payne, on any matter concerning our products or service. Just Trains' postal address is:

Just Trains
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED
United Kingdom

Your commitment to Just Flight

You agree that you use this website at your own risk and accept it 'as is'. You agree that you shall not hold Just Flight or any of its employees or agents liable for any damage or loss, however caused and whether due to Just Flight's negligence or otherwise.

You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of Just Flight or use this website for any illegal or unauthorised activity.

By using this site you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are.

You agree to accept liability for any loss suffered by Just Flight as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.