Contact Us

Find the best way to contact Just Trains

For Technical Support see the Support Section where you can get updates/patches, answers to common questions and contact our technical support team.

Need help with an Add-on you have purchased?
Visit our Customer Service section

Download unlock/activation codes: You can access your downloads and any activation/unlock codes from your account. If you don't have an account yet, we'll automatically set one up when you place your first order.

General download queries: If you have any other queries relating to your download, see our general FAQs section for further assistance.


Orders for our products (Download or Boxed) can be placed via our website, where we accept a wide range of payment methods and instantly provide you with an order number and confirmation of your order details by email. You don't even need to register for an account before buying from us - simply place your order via our simple-to-use checkout and we'll automatically create your account as soon as you place the order. If you've previously purchased from us online you'll be able to login and use any Just Rewards points that you may have gained from previous orders.

For queries about an order you have placed, please see our support FAQs or submit a ticket. For help with a problem you are experiencing after installation please visit our support section.

Orders by post, telephone and fax
We only accept orders directly via our website.

Publishing enquiries

We're always on the lookout for new and exciting items to add to the Just Trains range, and we're happy to provide a solution that suits your requirements - from selling your software via our online store, right through to offering our full publishing services and global distribution.

To see more details and to contact our Publishing Director, Alex Ford, please visit our Developers page.


Are you a journalist or website contributor who wants to know more about Just Trains or our products? For press samples and marketing enquiries contact Scott Phillips.

Trade sales and enquiries

If you are a retailer and wish to stock our products, please contact Scott Phillips

Please note that Technical Support is not available over the telephone. Please see our online support portal for assistance with our products.

Just Trains is part of JustFlight London (Company Number 9888150) - registered in England & Wales.

Registered Office: JustFlight London Limited, St. George’s House, George Street, Huntingdon, PE29 3GH, UK.

Please note that this is our registered business address and not our office. If you would like to contact Just Trains, please send us an email in the first instance.